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Return & Exchange Policy

At Binauf.pk, we are committed to providing the best shopping experience to our customers. We understand that sometimes returns or exchanges may be necessary, and we are here to assist you. Our return and exchange policies are decided with care and in accordance with Islamic principles, which emphasize fairness, honesty, and transparency.

Islamic Guidance on Return and Exchange

In Islam, business transactions are governed by principles of honesty, trust, and fairness. The Prophet Muhammad (PBUH) emphasized the importance of being honest in trade and providing a fair opportunity for both parties to resolve issues.

The Prophet (PBUH) said:
“The buyer and seller have the option of cancelling or modifying the deal unless they separate.” (Sahih Bukhari)

We aim to adhere to these values by ensuring that our return and exchange policies are fair and reasonable for our customers, allowing them to make informed decisions.

Eligibility for Return or Exchange

We accept returns and exchanges within 7 days from the date of delivery. The following conditions apply:

  • The item must be unused, unwashed, and in its original packaging.
  • The item must be in a condition that allows it to be resold (no damage, stains, or alterations).
  • The original receipt or proof of purchase must be provided.

Note: Customized or personalized items cannot be returned or exchanged unless they are defective.

Return Process

If you wish to return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 7 days of receiving the product. Provide your order number, details of the item, and the reason for return.
  2. Approval: After reviewing your request, we will confirm the eligibility of the return based on the conditions mentioned above.
  3. Return Shipment: Once your return is approved, we will provide instructions for sending the item back to us. Customers will be responsible for return shipping costs unless the item is faulty or incorrect.

Once we receive the returned product, we will inspect it and process your refund or exchange as per your request.

Exchange Process

If you wish to exchange an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team within 7 days of receiving the product. Provide your order number and the item you wish to exchange, along with the reason for the exchange.
  2. Approval: After reviewing your request, we will confirm if the exchange is possible and provide you with instructions on how to proceed.
  3. Exchange Shipment: Once your exchange is approved, we will arrange for the shipment of the new item and you may return the original item following the process outlined above.

Please note that exchanges are subject to stock availability.

Refunds

If a return is approved, we will issue a refund to your original payment method within 7-10 business days. Refunds will be processed once we receive and inspect the returned item.

Please note:

  • The customer is responsible for return shipping costs, except in cases where the product is defective or incorrect.
  • Shipping charges for the original order are non-refundable.

Claims for Defective or Damaged Goods

If the product you receive is damaged, defective, or not what you ordered, please contact us within 7 days of receiving your order. We will cover the return shipping costs for faulty or incorrect items and provide you with either a replacement, exchange, or refund as per your preference.

Islamic Principles of Fairness in Refunds and Returns

In all transactions, we are guided by the teachings of Islam that emphasize the importance of fulfilling promises and maintaining fairness. We strive to ensure that our customers are treated with respect and that they receive fair treatment in all aspects of their shopping experience.

The Prophet Muhammad (PBUH) said:
“Whoever cheats us is not one of us.” (Sahih Muslim)

We are committed to offering a transparent, just, and honest service, ensuring that your shopping experience reflects these values.

Contact Us

If you have any questions or need assistance with a return, exchange, or refund, please contact our customer support team. We are here to help and ensure that your issue is resolved promptly.

  • Phone: +92 334 1560 775

We hope this policy helps ensure that you can shop with confidence. If you have any further questions or need clarification, please don’t hesitate to reach out. We are always here to assist you